Lowey Dannenberg is investigating claims for violations of the common law and state consumer protection statutes by KeyBank as a result of a data breach compromising customer records containing highly sensitive information, including Social Security numbers.

If you are a KeyBank mortgage customer, received a notice letter, wish to participate, learn more, or discuss the issues surrounding the investigation please fill out the contact form below or please contact one of our attorneys at (914) 733-7220, or via email at investigations@lowey.com.

What Happened and What Information Was Involved:

On August 26, 2022, KeyBank announced that on August 4, 2022, KeyBank was contacted by its third-party vendor, Overby-Seawell Company (“OSC”), regarding a cybersecurity incident affecting KeyBank’s customers. OSC is a vendor that provides KeyBank ongoing verification that the bank’s residential mortgage customers are maintaining property insurance.

OSC informed KeyBank that an unauthorized external party had gained remote access to their network and on July 5, 2022, acquired certain personal information of KeyBank’s customers. According to KeyBank, information pertaining to KeyBank’s mortgage customers was part of the data acquired from OSC’s systems. The specific information includes:

  • name
  • mortgage property address
  • mortgage account number(s) and mortgage account information
  • phone number
  • property information
  • the first eight digits of your Social Security number
  • home insurance policy number and home insurance information

If you recevied a data breach notice, or belive your information may have been compromised, you may be entitled to compensation for the disclosure of this highly sensitive information.