Elevate Services, Inc. Data Breach Investigation

Elevate Services, Inc. Data Breach Investigation

Lowey Dannenberg is investigating claims for violations of the common law and state consumer protection statutes by Elevate Services, Inc. (“Elevate”), as a result of a data breach involving highly sensitive Social Security numbers, driver’s license numbers, and medical history.

If you received a notice letter, wish to participate, learn more, or discuss the issues surrounding the investigation please fill out the contact form below or please contact one of our attorneys at (215) 399-4782, or via email at investigations@lowey.com.

What Happened and What Information Was Involved:

Elevate provides legal support services to law firms and insurance companies handling personal injury claims.

Elevate recently announced that on March 14, 2022, Elevate became aware that certain computer systems in their environment were inaccessible as a result of malicious file encryption. Elevate’s investigation determined that an unknown actor gained access to a limited number of their systems between March 5, 2022 and March 15, 2022, and certain files on those systems were accessed and downloaded by the unknown actor. The investigation was unable to determine which specific files within those systems were actually impacted. Elevate conducted a review of their records to confirm the identities of individuals potentially affected by this event and the Elevate customers with whom they were associated. According to Elevate, although their investigation could not determine the specific impacted files, the following types of information were present on their systems during the event:

  • Names,
  • Addresses,
  • Dates of birth,
  • Personal injury claim and/or legal documentation,
  • Partial or full medical history,
  • Medical billing history,
  • Social Security numbers,
  • Driver’s license numbers, and
  • Employment information and/or compensation information.